Data Transfer

ETICKETSY LLC is a company established in the United States. Your personal information is disclosed overseas and processed in the United States, by us and by our service providers, including Serenity AI (The Williams Collection Inc., 565 Fifth Avenue, 8th Floor, New York, NY 10017, USA). This page is our notice under Information Privacy Principle 12 (disclosure of personal information outside New Zealand).

1. Why We Transfer Your Information

We transfer your personal information to Serenity AI for purposes such as:

• Payment Processing and Recovery of Declined Payments: to recover declined payments
• Membership Services: to facilitate your enrolment in the Serenity Discount Club
• Customer Support: to provide customer service

2. Safeguards

We take reasonable steps to ensure that overseas recipients are subject to privacy safeguards comparable to the Privacy Act 2020, including:

• Contractual protections
• Data encryption
• Strict access controls

3. Your Rights

You have the right to obtain more information about how your information is transferred and protected. Your rights are described on our Data Protection page.

For questions about your information held by us (the merchant):

Contact our privacy officer at: [email protected]

For questions about your information held by Serenity AI:

• Website: joinserenity.ai/privacy
• Email: [email protected]

4. List of Service Providers

Our main service providers that process your information are:

Service provider	Country	Purpose	Safeguard
Serenity AI	United States	Membership & Payments	Contractual protections
Stripe	United States	Payments	Contractual protections
OVH	France	Hosting	Contractual protections
AWS	Ireland/United States	Hosting	Contractual protections