Name: DUG - The Button Factory
Start: 2026-12-19T19:30:00
End: 2026-12-19T23:00:00
Location: The Button Factory

Question 1

When will I receive my tickets and in what format?

Accepted Answer

Your e-tickets with QR code are sent to you by email immediately after your order is confirmed. You can add them to your Apple Wallet or Google Wallet for quick access on the day.

Question 2

Are the tickets authentic?

Accepted Answer

Absolutely. We are an authorised reseller, fully compliant with Australian regulations. All our tickets are verified and guaranteed 100% authentic.

Question 3

Can I cancel my order?

Accepted Answer

Event tickets cannot be returned or exchanged once purchased, except as described in our cancellation policy. Please see our cancellation policy for the refund schedule before completing your order.

Question 4

Will my seats be next to each other?

Accepted Answer

Yes, if you order multiple tickets in the same category, your seats will automatically be placed side by side.

Question 5

What happens if the concert is cancelled?

Accepted Answer

If the event is cancelled by the organiser, you will receive a full refund. If the event is rescheduled, your tickets remain valid for the new date.

Question 6

Where does DUG take place in Dublin?

Accepted Answer

The concert takes place at The Button Factory (Curved Street, Temple Bar), Dublin. Arrive early: the exact entrance is shown on your e-ticket.

Question 7

What time does the event start?

Accepted Answer

The event on Saturday 19 December 2026 starts at 7:30 pm. Doors usually open before the start — the exact time is shown on your e-ticket.

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